Case Study 2

Access Locksmiths

A Staffordshire based locksmith

Requirement

Access Locksmiths were looking for a number to enhance their marketing and maximise sales. They were also interested in a flexible and easy to use control panel and a package with functionalities that didn’t cost the earth. Most importantly they wanted the ability to terminate their calls on a mobile where necessary as they were mostly on the road and understood the importance of speaking to the customers straight away rather than relying on voicemail.

Solution

Switchconnect supplied Access Locksmiths with a memorable free phone number for marketing and contact purposes. Memorability is important for non written marketing media like advertising on the radio, but also facilitates easy dialling and adds a degree of professionalism. Free phone numbers are well known for increasing marketing response sometimes by as much as 40% as the caller makes their call free of charge. The number was allocated to our benchmark Virtual Office package and enabled for mobile routing. Virtual office V2 application comes free with all our numbers and is rich in functionalities our competitors normally charge for.

• A pre-recorded greeting message which can be personalised i.e. “Thank you for calling XXXX, please wait while we connect you to one of our advisors”
• On line real-time routing changes.
• Up to three routing numbers which are called in sequence. This means that if the first routing option does not answer, we can try a further two routes.
• Out of office hours routing. This allows you to have a separate routing / message / voicemail for when you are closed
• Fax to email
• Voicemail to email (Your voicemail can be personalised as well)
• Call statistics – You can measure the effectiveness of any marketing with real time statistics

Why not call today (free of charge of course) on 0800 094 95 96 to see how we can help your business.